AI Assistant for a Healthcare Staffing Agency
A Norwegian-language AI assistant on Telegram that handles email and candidate enquiries for a staffing agency.
Overview
A staffing agency that places healthcare personnel with municipalities needed help with a constant stream of email from clients and candidates. We installed and configured an AI assistant on a VPS, connected to Telegram, that writes in the manager's own Norwegian tone and follows the agency's routing rules.
The Challenge
The manager spent hours answering repetitive candidate and client emails and routing people to the right link.
The Solution
AI assistant setup
On a VPS with Telegram as the interface.
Business profile and tone
Services, staff categories and short, warm Norwegian replies built into the assistant's configuration.
Routing rules
Opportunity emails get a meeting link; form enquiries get the candidate registration portal.
Ongoing support
For memory, gateway reliability and new features.
How It Works
Email / message in
AI assistant
Business rules
Draft in Norwegian
Telegram to manager
Send or follow up
Architecture
Agent
Detailed business profile configured into the assistant.
Interface
Telegram bot for the manager.
Rules
Subject and source based routing to meeting or sign-up links.
Language
Norwegian-first replies with examples of the manager's tone.
Service
Gateway run under systemd for automatic restarts.
Hosting
Linux VPS.
Engineering Highlights
- Replies sound like the manager, in Norwegian, not like a bot.
- Clear routing rules cut back-and-forth with candidates.
- Fast install: ordered and delivered the same day.
Outcome
- 5-star review: "Amazing work and service!"
- Ongoing maintenance and feature work.