Privacy Policy

1. Who we are

Nyvvo (“we”, “us”, “our”) provides AI automation services, including AI receptionists, chat automation, booking automation, and workflow automation for businesses.

2. Information we collect

We may collect the following information:

• Contact details (such as your name, email, phone number, company name) when you contact us or request information.
• Scheduling information submitted through Calendly (such as your selected time and any answers you provide to booking questions).
• Website usage data (such as pages visited and basic device/browser information) through analytics tools.
• Communications you send to us (emails, messages, call notes). We do not record calls unless we clearly tell you and you agree.

3. How we use your information

We use information to:

• Schedule and manage meetings and respond to your inquiries.
• Provide and improve our services and website experience.
• Communicate with you about your request, proposals, or ongoing work.
• Maintain security, prevent fraud, and protect our rights.

4. Legal basis (where applicable)

Depending on your location, we process personal information based on legitimate interests (operating our business), contract necessity (delivering services), and consent (where required).

5. Third-party services

We may use trusted third-party services to operate our website and business, for example:

• Calendly for scheduling.
• Vercel Analytics for website performance/usage analytics.
• Hosting, email, and other infrastructure providers as needed.

These providers may process information on our behalf to deliver their services. We do not sell your personal information.

6. Cookies and tracking

We may use cookies or similar technologies to operate the site and understand usage. You can control cookies through your browser settings.

7. Sharing your information

We may share information only when needed to:

• Provide services through our vendors (e.g., scheduling and hosting providers).
• Comply with legal requirements.
• Protect our rights, users, and the security of our services.

8. Data retention

We retain personal information only as long as necessary for business purposes, service delivery, and legal obligations. We may delete or anonymize data when it is no longer needed.

9. Security

We take reasonable technical and organizational measures to protect personal information. However, no method of transmission or storage is 100% secure.

10. Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal information. To make a request, contact us using the email below.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will update the “Last updated” date above when changes are made.

12. Contact

If you have questions about this Privacy Policy, contact us at: contact@nyvvo.com