Terms of Service

1. Agreement

These Terms of Service (“Terms”) govern your use of Nyvvo (“we”, “us”, “our”) and our website, services, consultations, and deliverables (collectively, the “Services”). By accessing our website or booking a call, you agree to these Terms.

2. Services

Nyvvo provides AI automation and implementation services, which may include AI receptionists, chat automation, booking automation, workflow automations, integrations, consulting, and ongoing support. Specific scope, timelines, and deliverables are defined in a proposal, statement of work, or written agreement.

3. Client responsibilities

To deliver services effectively, you agree to provide timely access to required systems, tools, accounts, and information. You are responsible for the accuracy and legality of data you provide and for maintaining your own backups and account security.

4. Scheduling and meetings

Meetings are scheduled through Calendly or mutually agreed methods. If you need to reschedule, please do so as early as possible. Missed meetings may be counted as delivered time in paid engagements, unless otherwise agreed in writing.

5. Fees and payments

Fees are agreed before work begins and may be structured as a fixed project fee, monthly retainer, or hourly rate. Invoices are due according to the payment terms stated in the invoice or proposal. Late payments may pause work and/or support until balances are cleared.

6. Refunds

Due to the nature of professional services, refunds are not guaranteed. If a refund is offered, it will be determined on a case-by-case basis depending on the scope completed and costs incurred. Any non-refundable items (e.g., third-party subscriptions, usage fees) are not refundable by Nyvvo.

7. Third-party services

Your solution may rely on third-party tools (e.g., hosting providers, scheduling tools, messaging APIs, automation platforms, AI model providers). You are responsible for any third-party fees, terms, and compliance. Nyvvo is not responsible for third-party outages, pricing changes, feature changes, or policy changes.

8. No guarantee of results

We aim to deliver high-quality automation and improvements, but results vary depending on your business, data quality, customer behavior, and operational processes. We do not guarantee specific revenue, conversion rates, or business outcomes unless explicitly agreed in writing.

9. AI limitations

AI systems can produce unexpected outputs and may require ongoing monitoring and refinement. You acknowledge that AI is not perfect and may occasionally make mistakes. You are responsible for final decisions and for configuring business rules, escalation paths, and compliance requirements.

10. Confidentiality

If we access your systems or internal information, we will treat it as confidential and use it only to provide the Services. You agree to keep our proposals, pricing, and internal methods confidential as well. Exceptions may apply where disclosure is required by law.

11. Intellectual property

Unless agreed otherwise in writing:

• You retain ownership of your pre-existing materials, brand assets, and data.
• Upon full payment, you receive a license to use the deliverables created for your project.
• Nyvvo may reuse general know-how, templates, and non-client-specific components developed through experience.

12. Testimonials and portfolio

We may request permission to use your logo, results, or a short testimonial for our portfolio or marketing. We will not publish confidential information without your consent.

13. Limitation of liability

To the maximum extent allowed by law, Nyvvo is not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or business opportunities. Our total liability for any claim relating to the Services is limited to the amount you paid us for the Services in the three months before the event giving rise to the claim.

14. Termination

Either party may terminate an engagement according to the written agreement or proposal terms. If termination occurs, you are responsible for payment for work completed and any committed costs.

15. Changes to these Terms

We may update these Terms from time to time. We will update the “Last updated” date when changes are made. Your continued use of the website or Services after changes means you accept the updated Terms.

16. Contact

Questions about these Terms? Contact us at talha@nyvvo.com.

17. Disclaimer

This page provides general terms for our website and services and is not legal advice. If you need legal advice for your specific situation, consult a qualified attorney.